Shipping & Returns
Shipping options are listed at the time of checkout. Once your order is placed, it will normally ship within 2 business days. If for some reason your order does not ship or arrive within the estimated time, please contact us.
International shipping is available to the following countries: Canada, Australia, Germany, Great Britain, France, and Mexico. Shipping options are listed at the time of checkout. Once your order is placed, it will normally ship within 2 business days. If for some reason your order does not ship or arrive within the estimated time, please contact us.
If you would like to ship an order to someone as a gift, simply fill in the recipient's address in the 'Shipping Address' field at the time of checkout. If desired, we're also happy to leave the invoice out of the shipment. Be sure to request this in the 'Special Instructions' field.
We hope Character Badges is a blessing in your home! However, if for any reason you wish to return your order, you may do so within 15 days of receiving it for a full refund or in exchange for another item of equal or lesser value. A refund of your purchase price (minus shipping costs) will be applied once the item has been returned in its original condition.
PLEASE NOTE: We will not accept any items that are damaged or show visible signs of wear or are not otherwise in new, re-sellable condition (please package carefully!). Shipping costs to return products are the responsibility of the buyer. We are not responsible for returned items lost in the mail. We recommend that you retain your tracking information. Additionally, you may wish to purchase shipping insurance to protect your shipment against loss. Please allow 1-7 business days for your refund to post once we have received your items.
If you have purchased a set (Character Badges Base Set, Additional Child Set, Rewards Kit, Little Character Badges Set) please know that we do not accept returns of individual parts of these sets, only the complete sets themselves.
Please mail your returns to:
PO Box 45
Independence, MO 64051